SUMMARYAI shopping and assistant agents from OpenAI, Meta, xAI, and Instinct are facing blocks on major websites as companies tighten access over security and policy concerns. Yelp, Delta Air Lines, JPMorgan Chase, Charles Schwab, Amazon, and others have restricted agent activity, while Meta has partnered with retailers such as Walmart, Gap, Sephora, and Best Buy and Shopify has opened its storefront network to agents.
The Verge reports:
OpenAI, Meta, Google, Instinct, and others promise their agents can scour the internet on your behalf, doing anything from booking a dinner reservation and cleaning out your inbox to buying new shoes. But what happens when the rest of the internet won't play nice?
In recent weeks, users of services like Meta's Muse, xAI's Grok, OpenAI's Dots, and Instinct have reported blocks preventing their AI agents from performing tasks across top websites. Yelp told TechCrunch that it only allows AI agents that pay for its data licensing program, while Delta Air Lines is preventing them from booking tickets on behalf of users. JPMorgan Chase and Charles Schwab have also confirmed that they're blocking AI agents from accessing accounts due to security concerns. Some users say sites that previously worked with their AI agent are no longer accessible, including Cars.com and Amtrak, suggesting other companies could be quietly blocking them....
Muse, Meta's deceptively cute AI assistant, most recently faced the wrath of Amazon, which said its "continued access" violates its site policies. There are reports of xAI's Grok, Instinct's AI agent, and OpenAI's Dots being unable to use Amazon as well. xAI owner Elon Musk responded by saying that maybe he "should start a competitor to Amazon." The more places bots struggle to access, the greater the questions about how useful they are....
Instead of trying to fight Amazon, [Meta] has partnered with retailers like Walmart, Gap, Sephora, Best Buy, and others, allowing Muse to shop on their sites. At the same time, Shopify has also opened its network of storefronts to AI agents.