SUMMARYKroger will eliminate 3,000 corporate positions over the next three years as it expands artificial intelligence and other technology across its operations. The company says the changes are intended to streamline work, improve customer experience, and produce better business outcomes. CEO Greg Foran, a former Walmart executive, took over in February and has pushed digital capabilities, including online ordering and pickup.
Kroger says it will cut 3,000 corporate jobs over the next three years as it expands its use of AI and other technology to streamline operations. "Technology is reshaping what's possible," CEO Greg Foran wrote in a memo to employees on Monday. "The way work gets done is changing across every industry; we must adapt and take advantage of technology. We need to adopt capabilities, reduce duplicative work and look closely at where work is best fit to be done." ABC News reports: Kroger last month outlined its AI strategy, meant "to improve the customer experience, make work easier for associates and produce better business outcomes." Cincinnati-based Kroger is the largest standalone U.S. supermarket chain with 409,000 employees and more than 2,700 stores operating under various brands, including Ralphs, King Soopers, Smith's and Fred Meyer.
Kroger named former Walmart executive Foran CEO in February, 11 months after the abrupt resignation of its previous CEO. Foran has a reputation for being tech-savvy and detail-oriented. He led Walmart's U.S. division from 2014 to 2019, where he focused on cleaning up stores, ensuring items were in stock and improving the fresh produce selection. He also introduced online ordering and pickup, and accelerated Walmart's digital capabilities.