SUMMARYThe European Commission has introduced Element Pro as a self-hosted backup to Microsoft Teams for internal communications. Officials criticized its usability and questioned its value, while Element CEO Matthew Hodgson said some adjustment was expected because users are switching from a familiar platform. Element Pro is used by public-sector organizations and includes audio and video calls, file sharing, and project rooms.
The European Commission has rolled out Element Pro as a self-hosted "sovereign back-up" to Microsoft Teams and the reviews aren't great. Politico reported that several officials questioned its usefulness and usability, with one calling it "absolute shit." Politico reports: "I don't understand the added value here," one official wrote on an internal staff message board, seen by POLITICO. Another described the tool as "absolute shit." A third official said that, judging matters on how well Element Pro works compared to Teams, the U.S. would "instantly win the war" if it ever decided to switch off its technology. All the officials were granted anonymity to speak freely.
The Commission hosts the Element system on its own infrastructure rather than relying on Microsoft's cloud. That gives the institution greater control over its communications data and systems. "That is not the case with Teams, where all we have is a guarantee that Microslop will not peek inside," a fourth official wrote, presumably referring to Microsoft, in internal communications viewed by POLITICO.
Element is a U.K. company whose software is used by governments and public-sector organizations in Europe. The application works much like Teams, allowing staff to hold "audio and video calls with Commission colleagues, send and receive files, and create dedicated 'rooms' for projects and conversations, much like chats and channels in M365 Teams," according to the Commission memo. "Obviously there are going to be some teething issues," said Element CEO Matthew Hodgson, adding there will always be "cognitive dissonance" when switching to a new app, if only because the "buttons" are in a different place. He noted that the United Nations and NATO also use Element Pro.
"Change is always painful, particularly if it's a switch from a much-used program like Teams."