SUMMARYSony plans to end PlayStation disc sales in January 2028 despite backlash from customers concerned about digital ownership and the loss of the secondhand market. Chief financial officer Lin Tao said the company is moving toward a digital-only future for its content and is still considering ways to ease the transition for gamers upset by the change.
Sony says it will proceed with ending PlayStation disc sales in January 2028 despite petitions, boycott threats, and concerns about digital ownership and the disappearance of the secondhand market. PCMag reports: After Sony's recent earnings call, an investor Q&A session saw analysts ask about its controversial decision to end disc production across all of its consoles. The company hadn't publicly commented since its announcement and had reduced activity on social accounts and other marketing channels. Sony's chief financial officer, Lin Tao, broke that silence during the Q&A. "There are various reasons we made this decision," she said through an interpreter. "The biggest being that the digitalization of content overall has been progressing. That's the big factor. It's not just for PlayStation, but for all kinds of content, digitalization is progressing. "And so when we think about the future, and we put in a lot of thought and time, and we cautiously considered this, and we came to this conclusion, and we're going to cautiously move this forward," Tao said.
"We have received various opinions, and people have strong views, and we understand that the community has put forth those views to us," said Tao. [...] Tao says Sony wants to "consider" the emotions of disgruntled customers, especially as titles are "connected to people's fond memories in many cases." Tao also alluded to the possibility of future measures to lessen the blow for anyone unhappy with the decision, but it appears Sony hasn't yet finalized what those may be. "In the future digital ecosystem, how do we engage the gamers is something that we would like to continue to explore," she said.