SUMMARYJohn Deere agreed to a 10-year FTC-supervised settlement that requires it to give farmers and independent repair shops the same repair tools and software access available to authorized dealers. The deal resolves antitrust claims by the FTC and five states over alleged repair monopolization that delayed equipment fixes and raised costs for farmers. The company said the agreement formalizes its commitment to expanding access to diagnostic and repair resources.
John Deere has agreed to a 10-year FTC-supervised right-to-repair settlement requiring it to provide farmers and independent repair shops with the same repair resources available to authorized dealers. The deal resolves antitrust claims from the FTC and five states alleging Deere monopolized equipment repair services, contributing to higher costs and delays for farmers. Wired reports: The full statement (PDF) lays out obligations for John Deere's repair services, requiring the company to give farmers and third-party repair shops access to the same equipment and repair resources it provides to official John Deere dealers. This includes software capabilities, such as reading and resetting codes and pairing with other software, which customers have long had limited access to, creating delays when diagnosing equipment problems. Delayed fixes can mean delayed harvests, which many farmers saw as a fundamental threat to their livelihoods.
Under the agreement, John Deere will be required to provide this level of access, equipment, and services for the next 10 years, monitored by the FTC. [...] John Deere has maintained that it already has robust repair resources for its customers, including service manuals and diagnostic equipment. In John Deere's press release, the company says the settlement is in line with what it has been doing all along, saying that "the agreement reinforces Deere's continued innovation toward more flexible repair options, emphasizing increased access and transparency for customers. It formalizes Deere's ongoing commitment to expanding access to diagnostic and repair tools."