SUMMARYLastPass said hackers obtained customer information, support case records, and sales data through a breach at market research partner Klue. The stolen data included names, phone numbers, email addresses, and physical addresses, while LastPass said its own systems and password vaults were not affected. The contents of the support tickets have not been fully determined, and the company last disclosed a major breach in 2022.
LastPass says hackers stole customers' personal information, support case records, and sales data by breaching market research partner Klue. The password manager told TechCrunch that its own systems and password vaults were unaffected. However, the hackers used their access to obtain "reams of data about LastPass customers," the report says. From the report: In a blog post that shared information about the incident, LastPass said the hackers took customers' names, phone numbers, email addresses, and physical addresses, as well as customer support case data and sales-related data. It's not yet known what was in the contents of customer support tickets, although they likely contain fragments of potentially private or sensitive information. Customers typically contact customer service when they are having a billing issue or need assistance in gaining access to their accounts. Past incidents involving customer support tickets have included credentials and government-issued identity documents. The last data breach LastPass reported was in 2022, when hackers stole the company's entire store of customer password vaults.